The importance of good, or at least decent, customer service

Warning:  this is not a fun story.  But it does have an important point.

A wedding videographer in Colorado Springs is refusing to give a refund to a man whose bride-to-be died in a car crash.  But that’s not the worst of it.

Justin Montney says he paid a video company $1,800 in November to capture his May wedding on video.  (The article I read names the company, but I’ll decline to do that here.)  After his fiancee died in a car crash in February, Montney asked if he could get his money back.  The company pointed out he’d signed a contract that said the money was non-refundable, and instead offered to capture his next wedding on video.

Next wedding?!  Really, they thought he’d be thinking about his next wedding?

Anyway, things started getting really ugly after that.  Montney threatened to drag the company through the mud on social media.  This prompted the company to post, “Life is a b*tch, Justin.”  Then, on May 23rd — the day the wedding was supposed to occur, the company posted, “Today would have been the day where we would have filmed Justin and Alexis’ wedding.  After what Justin pulled with the media stunt to try and shake us down for a refund, we hope you sob and cry all day for what would have been your wedding day.”

I barely know what to say.  Except that the company’s name is certainly not a secret, so they may have made their own bed.  Maybe Justin didn’t take the super high road, but the videographer went down to the deepest tunnel.  Simply put, if you run a business, don’t do that.